STANDARD UK DELIVERY
Using our Standard UK Delivery, your order should be with you in three (3) to five (5) working days (excludes Weekends and Public/Bank Holidays).
Get Standard UK Delivery for only £4.99

DELIVERY SCHEDULE
In exceptional circumstances we reserve the right to use alternative couriers.
Saturday deliveries are at the discretion of the couriers.
IMPORTANT. In signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it as we cannot be held responsible for the condition of an item once it has been signed for and accepted, if the box or outer packaging has been damaged in any way this needs to be noted on the delivery note and you must contact us within 48 hours. Please check the amount of parcels received matches the amount sent on the delivery note. Only ever sign for the amount you have received.
If goods are returned to Donna Leigh Saddlery because of a failed delivery for any reason, the carriage cost is non-refundable. We reserve the right to charge for any extra carriage costs incurred by us to re-send goods that could not be delivered by the courier.
Missing or delayed items. Please note that we need to wait 15 working days before being able to trace, replace or refund lost items.
Arrival times are estimates. Please note that delivery may take longer if circumstances beyond our control disrupts postal or carrier services.
The buyer is responsible for postage on returns, unless goods are proven to be faulty.

DELAYED / LOST DELIVERY
If you have not received your order after 15 working days of dispatch, you must advise our customer services of the delay or loss.
We will email you a non-delivery declaration form, which you need to complete and return.
The declaration form will be sent to the email address supplied with the original order.
On receipt of the non-delivery declaration form, a refund or replacement of your goods will be actioned.

RETURNS, REFUNDS AND EXCHANGES
If you return an item to us due to a change of mind, i.e colour or size etc you are responsible for all packaging and postage costs for returning the goods to us, unless the goods are proven to be faulty.

Merchandise that has been worn, used, or altered in any way will not be accepted under any circumstances. Your item must be returned in its original unused condition complete with all original packaging and labels before they are returned to us, unless there is a manufacturer defect. We will not accept any returns without prior notice to ourselves and this must be done within 48 hours from the delivery date. You must return the item within 15 days of your purchase. We will email you a return form this must be included in the package when it is sent back to us stating the reason for return or exchange.

Please email donnaleighsaddlery@gmail.com to notify of a return and to request a refund.

Mail your returned item to:
 Donna Leigh Saddlery
 Unit 2
 Meadow Mill Est
 Dixon Street
 Kidderminster
 DY10 1HH